NovelDesk refund policy

Effective date: October 16, 2026

NovelDesk Plus is sold by Polar, our merchant of record, so refunds are paid back by Polar to the card you used. We ask for a short note and handle the request ourselves; Polar's rules also give it the right to refund in some cases.

The short version

• Within 14 days of your first payment for a plan, ask and get a full refund. No reason needed.
• Yearly renewals: if the yearly plan renewed and you did not mean it to, ask within 7 days of the charge for a full refund.
• Cancelling is separate and free at any time. It stops the next charge and keeps Plus until the paid period ends. Cancelling alone does not refund the current period.
• Your writing is never locked, refund or not.

How to ask

Email support@noveldesk.app from your account email with the subject "Refund". Say which payment. You can also contact Polar's support through the link in your receipt. We answer within 2 business days. If we agree, we issue the refund through Polar and cancel the subscription so you are not charged again. A refund returns the amount you paid, including tax that Polar collected. Your bank decides how fast it shows up on your statement, often 5 to 10 business days. Please write to us before opening a card dispute; it is faster for you.

What happens to Plus after a refund

Plus ends when we refund and cancel. Everything you wrote stays in your browser. Illustrations already drawn stay in your manuscripts. You can still read, download and delete what you saved to the cloud (it stays, no longer updated, until you delete it or your account) and remove published pages. Drawing credits you used before the refund are not charged back to you.

If you live in the EU or the UK

You have a legal right to cancel a distance contract within 14 days of the day you subscribe, without giving a reason. If you asked for Plus to start straight away, the law lets a seller keep a fair part of the price for the service already provided. We do not do that: our 14-day full refund above covers you whether or not you used Plus. This does not reduce any other legal right you have.

If you live in Korea

Under the Act on Consumer Protection in Electronic Commerce, Article 17, a consumer may withdraw within 7 days of receiving the service. Once a service or digital content has started, the law lets sellers restrict withdrawal if they say so clearly beforehand. We do not restrict it: our policy gives you at least 14 days from the first payment. If a service is different from what was advertised or agreed, the law lets you withdraw within 3 months of supply, or within 30 days of when you learned of it. Write to us at support@noveldesk.app and we will handle it under that law as well.

Other refunds

If a payment was made in error, was made twice, or you did not authorise it, write to us straight away and we will refund it. Polar can also refund payments on its own in cases its terms allow, such as suspected fraud.

Contact

Pentarab (representative 송락규, business registration no. 898-19-00957, mail-order business report no. 2024-서울강남-02782), 4F, Building 1, Dongwoo Building, 328 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea, support@noveldesk.app.